In 28 counties covering Western Pennsylvania
BBB assigns ratings by evaluating businesses in the following categories:
Ratings are determined by a proprietary formula that represents BBB’s opinion as to (1) the importance of each category, and (2) the appropriate score given to the business for each category.
BBB assigns grades from A to F with pluses and minuses. A+ is the highest grade and F is the lowest. The grade represents BBB’s degree of confidence that the business is operating in a trustworthy manner and will make a good faith effort to resolve any customer concerns.
Details as to any issues identified by BBB are contained in the business’ BBB Reliability Report.
A business may receive an “NR” (No Rating) instead of a rating under the following circumstances:
BBB’s rating of a business reflects BBB’s opinion about the business based on information in our files and BBB experience. The rating is not a guarantee of a business’ reliability or performance, and readers should consider a business’ rating in addition to all other available information about the business.
BBB ratings are subject to change on a daily basis based on changes in a business’ BBB file.
Please click here for a more detailed overview of BBB Ratings.