Pittsburgh, Pennsylvania – March 14, 2012 – Myrtle Beach Direct Air, a charter flight company that provided service in Pittsburgh, PA, has suddenly announced that it has suspended all of its operations. The company gave no prior notice to any of its customers, and the quick shut down has left travelers stranded at points all over the country. The following statement was released on the company’s website:
“Direct Air suspended flight operation on Tuesday, March 13, 2012. This decision was made to address operational matters. We are currently evaluating strategic alternatives for Direct Air. If you have a ticket for which you paid with a credit card, contact your credit card company for a refund. If you are currently at your travel destination, please arrange for alternate transportation. Unfortunately, we cannot make alternate transportation arrangements for you at this time.”
Myrtle Beach Direct Air currently has a D- rating with The Better Business Bureau. Factors that lowered Myrtle Beach Direct Air’s rating include: length of time the business has been operating, failure to respond to complaints filed against the business and unresolved complaints. Complaint types filed comprise advertising/sales issues, billing/collection issues, delivery issues and problems with the product/service.
In addition to servicing Pittsburgh, PA, Myrtle Beach Direct Air provided service to Allentown, PA; Myrtle Beach, SC; Lakeland, FL; Sanford, FL; West Palm Beach, FL; Punta Gorda, FL; Niagara Falls, NY; Springfield, IL; Plattsburgh, NY; Newark, NJ; Worcester, MA; Columbus, OH; Rockford, IL; Toledo, OH; Gulfport/Biloxi, MS and Kalamazoo, MI.
For more information and tips on obtaining a refund, visit the Aviation Consumer Protection and Enforcement section of the U.S. Department of Transportation website. Consumers who were affected by the airline’s suspension of services may file complaints with the FAA Consumer Protection.
###
About the BBB System
BBB is an unbiased organization that sets and upholds high standards for fair and honest business behavior. Businesses that earn BBB accreditation contractually agree and adhere to the organization’s high standards of ethical business behavior. BBB provides objective advice, free business BBB Reliability ReportsTM and charity BBB Wise Giving ReportsTM, and educational information on topics affecting marketplace trust. To further promote trust, BBB also offers complaint and dispute resolution support for consumers and businesses when there is difference in viewpoints. The first BBB was founded in 1912. Today, 116 BBBs serve communities across the U.S. and Canada, evaluating and monitoring more than 4 million local and national businesses and charities. Please visit www.bbb.org for more information about the BBB System.
