Pittsburgh, Pennsylvania - July 3, 2012 - The Better Business Bureau is reminding those who experienced storm damage over the weekend to take certain precautions when hiring a tree service. Natural disasters, like the recent storm, can bring out the best in people, as strangers reach out to help others in need. Unfortunately, crises also bring out persons who choose to take advantage of the victims.
Some of the most common "after-disaster" scams involve damage done to trees. Your Better Business Bureau offers the following tips to homeowners who suffered tree damage in the wake of the storm:
- Check with your insurance company about policy coverage and specific filing requirements.
- Although you may be anxious to get things back to normal, avoid letting your emotions get the better of you. Don't be pressured into making an immediate decision. Be wary of door-to-door solicitations and check to see if your community requires them to have solicitation permits.
- Take time to shop around and get 3-4 estimates. For large projects, ask the tree service how many projects like yours they have completed in the last year. Ask for several local references that are at least one year-old and follow through on checking them.
- Verify that the business is registered to do work in your area with the Pennsylvania Attorney General by calling 888.520.6680.
- Check to see whether the business in question is a member of any reputable trade association, such as the Tree Care Industry Association, American Society of Consulting Arborists or International Society of Arboriculture.
- Ask if certified arborists, who have professional training and certifications, are on staff. An experienced arborist is particularly important on projects involving large trees or removal of substantial branches on established trees. Check for certification by the International Society of Arboriculture, or by a local certifying body such as a state arborist association.
- Make sure each tree service you are considering has current liability insurance and workers compensation insurance. All certificates of insurance should be sent from the tree service’s insurance agency directly to you. Otherwise, it could be a fraudulent certificate.
- Require a written contract agreement with anyone you hire. Be sure their name, address, license number, if applicable, and phone number is included in the contract. Read and understand the contract in its entirety and don’t sign a blank contract. A copy of the signed contract is to be given to you at time of signature. Do not assume that tree stump removal is included in the contract if it is not specified.
- Once you have picked a tree service you feel comfortable with, never pay for a tree removal or tree trimming project of any kind until you are 100% satisfied with the work. Only pay in full by check or credit card when the job is complete. Paying by credit card provides some recourse should the job not be completed as stated in the contract.
Ask how the job will be done, and if they will perform the work according to industry standards. If they mention “topping a tree,” “lion’s-tailing” or “using climbing spikes to prune a tree” the company does not follow industry standards. “Topping” is drastically cutting back the major limbs of a tree to reduce its size. “Lion’s tailing” is an extreme stripping out of most of the interior branches of a tree. Such practices can injure or kill your tree. Sometimes these techniques will be presented as a way to save money by removing more of the tree at one time. However a tree pruned by one of these methods usually requires more expensive restoration work in the future in order to save it.
Beware of a tree service that . . .
- Has no printed materials, letterhead, bid forms, etc.
- Is vague about his formal credentials as an arborist.
- Offers an unusually low price . . . at first.
- Only accepts cash payments, and/or asks for entire payment up front.
- Pressures you for an immediate decision.
- Offers you a discount to find other customers.
Disaster victims should never feel forced to make a hasty decision or to choose an unknown tree service. Start With Trust. For reliable information, lists of BBB Accredited tree service companies and BBB Business Reviews you can trust on local businesses, visit www.bbb.org or call 877.267.5222.
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BBB is an unbiased organization that sets and upholds high standards for fair and honest business behavior. Businesses that earn BBB accreditation contractually agree and adhere to the organization’s high standards of ethical business behavior. BBB provides objective advice, free business BBB Reliability ReportsTM and charity BBB Wise Giving ReportsTM, and educational information on topics affecting marketplace trust. To further promote trust, BBB also offers complaint and dispute resolution support for consumers and businesses when there is difference in viewpoints. The first BBB was founded in 1912. Today, 116 BBBs serve communities across the U.S. and Canada, evaluating and monitoring more than 4 million local and national businesses and charities. Please visit www.bbb.org for more information about the BBB System.
